Medallia-Forrester Drive Business Growth with Great Customer Experiences

Forrester Drive Business Growth with Great Customer Experiences

Many Customer Experience (CX) pros find it hard to show the connection between improving CX and making a business impact. That's why Forrester built models that demonstrate how CX improvements drive growth by increasing customer loyalty.This report shows the growth potential from improving CX for 17 of the industries we cover in Forrester's Customer Experience Index (CX Index™).